ASU Center for Organization Research and Design

Can Services Lead To Radical Eco-Efficiency Improvements? - A Review Of The Debate And Evidence

by Eva Heiskanen; Mikko Jalas

Nov 19, 2003

Eco-efficient services, or sustainable product–service systems, are a popular topic in discussions on sustainability and eco-efficiency. In these discussions, 'service' actually refers to many different things. It may refer to the role of the service sector in the economy, or to a new business strategy, or to the service (utility) provided by a product. Furthermore, the discussion on eco-efficient services has been linked to concepts such as the 'new', 'experience' or 'customized' economy. The article analyses the central arguments and evidence put forth in the discussion on eco-efficient services. The findings address questions occupying policy-makers, managers and researchers: how relevant are eco-efficient services in environmental management, and what might be the next steps in exploring their potential?

Can Services Lead To Radical Eco-Efficiency Improvements? - A Review Of The Debate And Evidence