ASU Center for Organization Research and Design

Construction of Customization Development Procedures in Product Service Systems

by Jui-Che Tu; Tsai-Chi Kuo; Yan-Hong Lin; Yu-Chen Huang

Jul 1, 2013

Customization can match consumers' individual needs and avoid the unnecessary waste and use of the producers' materials. In order to lower the impact of products on the ecological environment, this study explored and analyzed customization development procedures in product service systems (PSSs). Decision-making analysis was conducted on the development factors of customization, and important elements and weight factors related to environmental benefits were identified according to the analytical result. The research methods included three stages. First, literature review and analysis were conducted to generalize the criteria of PSSs and customization development. Second, expert interviews, literature review, and the analytic network process were conducted to identify the key elements of the customization development procedures in PSSs. Finally, a customization development procedure was designed for a PSS, and a customization development evaluation tool was planned as the important criterion for product customization development procedures in PSSs.

Construction of Customization Development Procedures in Product Service Systems