ASU Center for Organization Research and Design

Resource Management (RM) Lemuel Shattuck Hospital

Nov 22, 2006

The Lemuel Shattuck Hospital, located in Jamaica Plain, Massachusetts, is the primary provider of outpatient and inpatient services for the Massachusetts Department of Public Health in the Metro-BostonArea. The hospital has 278 inpatient beds, and an additional 125 beds in its detoxification and AIDStreatment programs. There is also secure 20-bed inpatient correctional unit. In March 2003, Shattuck issued a Request for Proposal to solicit RM services. Three vendors responded, and Save That Stuff, Inc. (STS), a recycling company based in Charlestown, Massachusetts, was chosen as the RM contractor. STS subcontracts with a trash hauler and medical waste company. Within the first year of the program, Shattuck has experienced significant benefits as a result of RM contracting, including comprehensive recycling services, more transparent reporting and billing, and optimized waste hauling services.